FAQ

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Application

Unfortunately, you cannot record cloud footage directly to your SD card. However, you can record part of the cloud video and download it to your device.

To do this you will need to follow these steps:

  1. Click on the Cloud Video playback button underneath the camera you want to record the footage for,
  2. Click the camcorder button underneath the video timeline to record,
  3. Click the camcorder button again when you want to stop recording,
  4. When the recording is complete it will be stored under “My Files/Local Files” under the main menu,
  5. Select the video that you would like to save and click “Saving to Album”,
  6. The video will now be available in your phone’s gallery.
Category: Application
  1. From the main dashboard, click the live feed video for the camera you want updated,
  2. Click the gear icon at the top-right of the screen,
  3. Select “Device name” from the menu and change the name.
Category: Application
  1. Open the Danale app,
  2. Click the three lines at the top-left of the screen,
  3. Select “Cloud Service” from the menu,
  4. Then press the “Examine” button next to the camera,
  5. Select “Change Payment Method” at the bottom of the screen,
  6. Here you can either add another PayPal account or credit card,
  7. Once the new payment method has been added, proceed to change the payment method by selecting your newly added payment method under the “Recent” section.

 

Category: Application
  1. First, click the live feed of the camera you would like to make the motion/sound detection adjustments for,
  2. Click the gear icon/three dots at the top right,
  3. From the menu select “Security Settings”,
  4. Select either “Motion Detection” or “Sound Detection” and select the sensitivity of these alerts or turn them off completely.

It’s as simple as that!

Category: Application

We’re sorry to see you go, but we’re happy to help! To unsubscribe, please follow these steps:

  1. Open the Danale app
  2. Click the three lines at the top-left of the screen
  3. Select “Cloud Service” from the menu
  4. Press the “Examine”/”View” button next to the device you no longer want to receive cloud service
  5. Press “Unsubscribe” at the bottom of the screen
Category: Application

 

Resetting Password:

  1. Click on general settings in the upper left hand corner of the main screen,
  2. Click on picture above your username
  3. Click “Change Password.”

Forgot Password:

  1. On the login screen please click on “Forgot Password,”
  2. Enter account email address or phone number,
  3. A page requesting that you to enter a reset code will appear, and
  4. An email or text message will be sent to you with a password reset code,
  5. Enter the code on the page, and
  6. Enjoy your rediscovered Danale application.
Category: Application
  1. Navigate to the device’s settings by clicking the settings button in the upper right hand corner of the live feed screen (the button should appear as a gear or three dots),
  2. Click on “Device Settings”,
  3. Click on “Time Settings”,
  4. From this screen you can choose to set the device time, set the time zone, or synchronize time with phone.
Category: Application

We are flattered you asked! Below are diagrams and descriptions of all of the features on the various screens of the Danale application.

Main Menu:

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Main screen/video dashboard:

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Live feed:

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Category: Application

9/10 this is the result of an internet issue. First, check the WiFi you are connected to. Either connect to another network or, if you are on a phone, turn off your WiFi temporarily and try to access again using your data plan (normal data plan charges will apply). If this fixes it, you can safely assume it was the previous network that was the problem.

Category: Application
  1. Open the Danale application,
  2. Click on the three lines at the top left of the screen,
  3. Click on picture above your username, and
  4. Click “Log out.”
Category: Application

To record the video:

  1. Click on the “Cloud video playback” button,
  2. Select the desired day,
  3. Click on the “Video record” button, and
  4. Video will be saved to the “My Files/Local Files” folder on the main menu.

To save the files:  

  1. Go back to the main screen,
  2. Press the three lines at the top left of the screen,
  3. Select “My Files/Local Files,”
  4. Select the file you want to move to your device and click “Saving to Album” to save it to your phone.

record-history                 view-history

Category: Application

We’re so glad you asked – sharing is caring after all!

  1. While on the main screen, click on the three bars at the top left of the screen,
  2. Select “Share” from the menu,
  3. Click on the “Add user” button,
  4. Either scan the QR code or enter the username of the person you would like to share the video with.

Please note:

  1. To share with another user they must have their own account created in the application, and
  2. The person you share with only has live viewing privileges and cannot view notifications or review cloud video history.
Category: Application

Please note: When setting up a camera for the first time or subscribing to the cloud service, it takes at least 15 minutes for the cloud video to become available. Once available it begins recording from the time you subscribed.

Physically resetting your device will depend on the product you are using. Typically, there is a small reset button on the back of the device that needs to be pressed for 10 seconds. Additionally, you will need to enter the Danale application and delete the device from your account. To do this…

  1. Click on the live video feed/interface screen for the device you want to delete.
  2. Click the settings button in the upper right hand corner.
  3. Click the delete button in the lower portion of the screen.
Category: Application

In short no. We only record the alert notification message prior to a customer having a cloud subscription.  Only after cloud service is purchased do we record video to accompany the alert.

Category: Application

IP Camera

We love that you want to be heard! In order to use the two-mic feature you must:

  1. Click on the video stream of the IP camera you want to use,
  2. Click the mic button located at the bottom middle of the screen,
  3. Talk away, and
  4. To turn off this feature, simply press the button again.
Category: IP Camera

Using the live video viewing feature on your ip camera is completely free! Although, if you want to be able to review footage after it has occurred, you will need to purchase a monthly cloud video subscription.

Category: IP Camera
  1. Navigate to “settings” on your tablet or smart phone,
  2. Navigate to the “notifications”  section,
  3. Navigate to “Danale+”  and allow notifications,
  4. Open Danale+ application and click on the video feed for desired device
  5. Click settings button in upper right hand corner of the screen
  6. Click Security settings
  7. Make sure sound and/or motion detection is not set to “close” (off).

You are good to go!

Category: IP Camera

Good question! Well…

Solid blue = Connected

Fast blinking blue = Connecting to Danale Cloud Server

Slow blinking blue = Connecting to WiFi

Slow blinking red = Ready to start pairing process / has not connected to router yet

Solid red= Light that you see when your device first starts up

 

Category: IP Camera

Approximately 5 seconds in length.

 

Category: IP Camera

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