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How do I reset my device if cloud video does not work?

17 Nov

How do I reset my device if cloud video does not work?

Please note: When setting up a camera for the first time or subscribing to the cloud service, it takes at least 15 minutes for the cloud video to become available. Once available it begins recording from the time you subscribed.

Physically resetting your device will depend on the product you are using. Typically, there is a small reset button on the back of the device that needs to be pressed for 10 seconds. Additionally, you will need to enter the Danale application and delete the device from your account. To do this…

  1. Click on the live video feed/interface screen for the device you want to delete.
  2. Click the settings button in the upper right hand corner.
  3. Click the delete button in the lower portion of the screen.

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